Irvings Property Limited are committed to ensuring that privacy is maintained at all times and will treat any information as highly confidential. Any personal information provided to us, will only be used in order to meet the service which is requested of ourselves.
Types of personal information collected
Generally, the types of information obtained, consist of the following, however this is not limited to:
- Full name
- Email address
- Postal address
- Telephone numbers (landline and mobile)
In addition to the above, as required by Law to adhere to Money Laundering Regulations and relevant Right to Rent checks in respect of Lettings, information as to an individual’s identity may also in certain circumstances be requested. This may consist of one form photographic identification (such as Passport or Photocard Driving Licence) and one form of address identification (such as a Utility Bill less than 3 months old).
Such information is for internal use only.
Further information may be requested depending on the service we are contracted to provide to you or that which is provided by us to others on your behalf. This may consist of information such as bank details.
How we will use information about you?
Information may be shared with Contractors, Landlords, Vendors, Purchasers, Solicitors, Surveyors and any third party connected in respect of the service currently being provided i.e. property sale/purchase, tenancy of property, to allow us to fulfil our obligations to you.
If you are applying to rent a property as a prospective tenant, information will be shared with our third party Referencing Agent in order for them to undertake the relevant checks to ascertain your suitability to rent a property.
Such information however will not be shared for marketing purposes.
Any personal information will be shared as required by Law, if requested, with organisations such as Courts, Governmental bodies, Police and the like.
Information supplied for Marketing Use
In certain situations, you may request for marketing to be sent to you in respect of properties on either the rental or sales market. In this regard you have a choice as to whether you wish to start/continue receiving such information. If so, please contact our office to “opt-in” and provide the relevant information.
Tel: 01748 821700
We will not contact you for marketing purposes by any method (email, phone, mail) without your prior consent. Such consent may be withdrawn at any point, again by contacting us and changing your marketing preferences.
Storage of Information
Information is stored securely and steps are taken to prevent unauthorised access to such information, as follows:
- Information stored on computer hard drives can only be accessed with passwords by authorised personnel (members of Irvings Staff) and is protected by the appropriate security software, firewalls etc.
- Hard copy paper files are stored in locked cabinets