A client who did two viewings with us today, went out of her way to say what a great experience it was calling in and arranging the viewings with our office.
Mrs D said she had been booking in several viewings, and the level of service that she had from ALL other agents, in Leyburn and Richmond, compared to ours was rubbish, her words not ours.
Namely, some did not ask her full name, address, buying position which she felt was lacking, and not to the interest of our sellers, and some did not get back to her at all.
How hard can it be to get these simple things right? Surely all customers should receive this service, its getting the simple things right.
She said she felt very well looked after and we were extremely professional , helpful and prompt.